FAQ

You can purchase Area Rugs, Cleaners, Floor Protection & Accessories online. However floor covering orders will need to be placed with one of our Flooring Experts.

If the product you are purchasing is here in stock at United Floors Courtenay we require a day or so to prepare your order. If it is a special order product it will depend on when the Manufacture or Supplier can fulfill the order. Generally speaking 3-4 weeks is a common special order turn around time.

Yes, we offer installation services on all the floor covering we sell. Our installers are experienced and professional.

We do not however offer installation on products purchased elsewhere.

Yes! Our estimates are absolutely free. If we are installing your new floor covering we will attend your project to measure free of charge. See our Get Your Project Underway page for our step by step process.

If the product you purchased was In Stock here at United Floors Courtenay you can return any unopened boxes within 14 days from the date of purchase. Special order products are non-returnable.